Do NOT make subfolders under the Inbox.Īny folder with more than a few thousand messages is going to take some time to fully come down when you first sync your account. (this is the number one cause of problems with sync). The Inbox syncs more frequently than any other and should be kept as clean as possible. She needs to archive messages to subfolders to reduce the number of messages in the Inbox. It's the number of messages in the Inbox that is the problem. Regardless, you will have similar issues with Outlook. If you visit the Microsoft forums, you'll find lots of issues with Outlook 2016. I support Microsoft Outlook and while it's a more robust Exchange client than Apple Mail, It's also missing a lot of features you get in Mail.
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